Refund & Return Policy

At Our Dream Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be unused and in the same condition as received

• Be in its original packaging

• Include any tags, accessories, or manuals

• Be accompanied by proof of purchase or order confirmation

How to Start a Return

To request a return, please contact our support team at:

Email: ourdreamshop97@gmail.com

Please include your order number and the reason for the return. Our team will provide instructions for completing the return process.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery. We will review the issue and work to provide a replacement, exchange, or refund when appropriate.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products

• Gift cards

• Clearance or final sale items

• Personal care products that have been opened or used

• Any item not in its original condition due to customer use

Exchanges

If you would like a different item, we recommend returning the original product (if eligible) and placing a new order once the return has been approved.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank, credit card provider, or payment service.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
ourdreamshop97@gmail.com

Questions?

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team at:
ourdreamshop97@gmail.com

We're committed to making your shopping experience with Our Dream Shop simple, secure, and stress-free.